Off the shelf products are processed and shipped within 4 working days. Delivery time for custom made orders varies from a few weeks to several months. Once your order has been shipped, you will receive a delivery notification with a tracking link to follow the progress of your shipment.
Delivery time in Finland is usually 1-3 days. Packaging and postage costs in Finland are 10€ per shipment.
INTERNATIONAL ORDERS International customers are responsible for any customs fees, import duties or other comparable costs imposed by their country.
Small orders are sent as a Registered letter and bigger orders as a Priority parcel via the Finnish Post. Both shipment types have tracking to most countries.
Shipping costs to EU countries are 15-30€ and other international shipments outside EU are 30-45€. Delivery time is usually 4-14 days.
I take pride in everything I make and I hope you will be satisfied with your product. However, if you are unhappy with your purchase, please contact me via the contact page or send an e-mail to firstname.lastname@example.org and inform me about the issue. I will do what I can to resolve the situation.
The customer has the right to return the purchased product within 14 days after receiving it. The returned product must be in the same condition as when you received it, and unused in the original packaging. The customer is responsible for the costs of the return shipment.
Please add the following info with your return package:
your order number, name, address and phone number
your bank account number
copy of the order confirmation from Ujo webshop
If the package has been lost during transport, damaged or you’ve received the wrong item, inform me immediately by email at email@example.com.
If the package has been damaged in the mail, inform the postal office immediately about the fault, before opening the package. Make sure that you receive a copy of the notification. Inform me about the damage, preferably by email at firstname.lastname@example.org.
If there would be a defect in the product or the product is incorrect, I request that you are in contact with me within 14 days after receiving it.